Returns


Can I cancel my order?

You may cancel your order within 14 calendar days of your order. If relevant, please ensure you retain possession of your order and take reasonable care of it. Headkayse retains the right to inspect any returns and deduct monies for wear and tear or damage, including where the item has been either checked or used.

Can I exchange my order?
Within 30 calendar days of receipt of your order, we will replace an item you ordered from Headkayse if it is defective or damaged.  

Can I get a refund? 
Upon receipt of your order, if you are not completely satisfied, you can return your order for a full refund within 14 calendar days of receipt of your order. The returned goods must be unused, unwashed and in the original packaging with the original tags attached. Headkayse retains the right to inspect any returns and deduct monies for wear and tear or damage, including where the item has been either checked or used.

What is the guarantee?
Headkayse helmets are guaranteed for one year from the date of purchase to be free of defects in material and workmanship. This guarantee applies to the original purchaser of the product. This guarantee does not apply to wear and tear or damage caused by misuse, neglect or alterations.

How do I make a return?
Parcels that are returned to us remain your responsibility and a refund or exchange will not be given until we have safely received your return undamaged. Please therefore consider using a tracked shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund. The cost of return shipping is your responsibility. In the event of defect or an error by Headkayse reasonable return costs will be refunded to you.

For correspondence on cancellations, exchanges, refunds and returns, please e-mail support@headkayse.com.

Please address returns to: Headkayse Returns, Lubards Farm, Hullbridge Road, Rayleigh Essex, SS6 9QG, United Kingdom.